Refund Policy
Refund Policy
Effective Date: 2026
At IPTV SMARTERS Pro Subscriptions (“we,” “our,” or “us”), we strive to provide reliable and high-quality IPTV services. This Refund Policy explains the conditions under which refunds may be requested and granted. By purchasing or subscribing to our services, you agree to this Refund Policy.
1. Subscription Charges
All subscription prices, plans, and billing terms are clearly displayed before checkout. By completing your purchase, you authorize us to charge the selected payment method for the full subscription amount.
All subscriptions are non-refundable, except in the limited cases expressly outlined in this policy.
2. Refund Eligibility
Refunds may be granted only under the following circumstances:
Duplicate Charges: If you are charged more than once for the same subscription, the duplicate charge will be refunded.
Service Unavailability Due to Our Systems: If you are unable to access the service due to verified technical issues originating from our servers, a refund or partial refund may be issued for the affected period.
Billing Errors: If an incorrect charge occurs due to a system or processing error on our end.
All refund requests are subject to review and verification.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
Failure to cancel a subscription before renewal
Change of mind or dissatisfaction with channel lineup or content
Compatibility issues with user devices, apps, internet speed, or third-party software
Service disruption caused by user error, ISP issues, VPN misuse, or incorrect setup
Account suspension or termination due to violation of our Terms of Service
Chargebacks or payment disputes filed without contacting support first
4. Refund Request Process
To request a refund, you must:
Contact our support team at [email protected]
Submit your request within 7 days of the issue
Provide:
Order number or subscription details
A clear explanation of the issue
We will review your request and notify you of the decision.
5. Refund Method and Processing Time
Approved refunds will be issued only to the original payment method used during purchase.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Check with your bank or payment provider
Confirm that the refund has not been marked as “pending”
Contact us at [email protected] if the issue persists
7. Policy Updates
We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
8. Contact Information
For questions or concerns regarding this Refund Policy, please contact us:
Email: [email protected]
Website:
https://smarterspro-subscription.com/